PairWise
Effective 13 September 2026 · Last updated 13 September 2026
People write things into PairWise that they may never have said aloud — about their relationship, about what frightens them, sometimes about whether they are safe. This policy says exactly where those words go. The short answer is: nowhere. It describes the app as it actually behaves.
The short version. There is no account and no server. Everything you write is stored on your phone, in three separate files: one private to you, one private to your partner, and one shared. Nothing is transmitted to us or to anyone else — not your entries, not a summary, not a score, not usage statistics, not crash reports. The safety screening that looks for signs of abuse runs on the phone. The reminders never name a topic. You can export or delete your own data at any time without touching your partner's.
PairWise is published by Apex Root Solutions LLC ("we", "us"), a limited liability company organised under the laws of the State of Delaware, with its registered office in Wilmington, New Castle County, Delaware, and its principal place of business in Cedar Hill, Dallas County, Texas. You can reach us at support@apsoluts.com. Because the app sends us nothing, we hold no personal data about you and are not, in practice, processing any; this policy exists so that you can check that claim against what the app does.
PairWise has no sign-up, no login, no email address and no profile. We do not know who you are, and we have no record to look you up in. The app makes no network connections in ordinary use. The only links it opens are the ones you tap yourself — a support line's website, or these pages.
The app keeps three documents in its own private storage:
Nothing moves from a private space to the shared space on its own. Every crossing is an action one of you takes — sharing a journal entry, releasing one sentence from a reflection, turning on a daily status — and each is recorded in the app's audit trail, which notes that something was shared and by whom but never what it contained.
On a phone you share, each partner can require Face ID, Touch ID, a fingerprint, or the device passcode to open their own private space. The app also blanks itself in the task switcher so that whatever was on screen is not visible there.
On iPhone, the three documents are written with iOS complete file protection, so they are unreadable while the phone is locked. On Android they are encrypted with a key held in the device's hardware keystore, which never leaves it. Android backup is switched off for the app. On iPhone the documents are included in your encrypted iCloud backup if you have one; that backup is protected by Apple and is not readable by us. If you share a phone, be aware that its iCloud backup belongs to the Apple account signed in on it.
When you submit free text — an intake answer, a dialogue turn, a correction, a conflict map — the app checks it, on the phone, against a fixed list of phrases associated with physical harm, threats, coercion and control, monitoring, financial control, isolation, a child's safety, self-harm and sexual coercion. If it finds something, it shows support resources and, for the more serious categories, switches off joint sessions on that device. The signal is recorded only in the private space of the person who wrote the text. Your partner is not told, nothing appears on their side, and nothing is sent anywhere. The screening is a list of phrases, not a judgement about your relationship; a negative result means nothing was detected, not that everything is fine.
The neutral summaries, mediator notes, suggested options and message rewrites are produced by a deterministic engine inside the app. No text is sent to an AI service. Every such note is labelled in the app as coming from PairWise and not from a person. The rules the engine is held to — no taking sides, no diagnosis, no claims about anyone's motives — are listed in the app under What the AI is and isn't allowed to do.
A future version may offer an optional hosted assistant for these features. If it does, it will be off by default, it will say plainly what is sent and where, and this policy will be updated before it is enabled.
If you turn reminders on, the app schedules local notifications on your phone. Their text is fixed and generic — the app's name and a neutral line — and never names a topic, a partner, or the purpose of the app, because a lock screen is often read by someone other than the phone's owner. No notification service of ours is involved.
From the Privacy tab you can export everything of yours — your private space and the shared space, never your partner's private space — as a readable file that you keep. You can delete your private space on its own, leaving the shared space and your partner's data untouched, or delete everything on the device. Deletion is immediate and there is no copy anywhere else to remove. Disconnecting from your partner keeps your own data and settings.
PairWise is for adults in a relationship and is not directed to anyone under 18. Because there is no account we have no way to identify a user's age; if you believe a child has used the app, deleting the app removes everything it kept.
Depending on where you live, you may have rights to access, correct, delete or port personal data, to object to or restrict processing, and to complain to a supervisory authority. The honest position is that we hold nothing: every right you have over your data in PairWise is exercised directly in the app, through export and deletion. If you believe we hold something after all, write to support@apsoluts.com and we will look and tell you plainly.
If this policy changes we will update the date at the top and, for a change that would mean anything leaves your device, say so in the app before it takes effect.