Covenant

Support

Write to support@apsoluts.com. Tell us the phone number on your account and what happened, and we will come back to you.

Common questions

Someone asked me for money

Do not send it, and report them. Open the conversation, choose the menu at the top, then Report, and pick "Asking for money". Reports are confidential — they are never told who reported them. Leave "Also block this member" ticked unless you have a reason not to.

How do I cancel my membership?

In your Apple or Google account settings, not in Covenant. On iPhone: Settings › your name › Subscriptions. On Android: Play Store › your profile › Payments and subscriptions. Cancel at least 24 hours before the period ends.

I deleted my account but I am still being charged

Deleting a Covenant account does not cancel the subscription, because Apple and Google hold it, not us. Cancel it where you bought it. If you have already been charged after deleting, ask Apple or Google for a refund — they handle refunds under their own policies.

What happens to my genotype?

It is private by default, never shown on your profile, and never used to decide who sees you. It is never disclosed to another member. Once you are in an exclusive courtship you and your partner can each agree to a check; only if you both agree do you both see one line saying whether your combination is one to take to a doctor. Neither of you is shown the other's genotype. Either of you can withdraw agreement, which removes the result for both.

Is the genotype check a medical test?

No. It is a prompt based on what you have each recorded. Get a real test — they are inexpensive and widely available — and take both results to a doctor.

Can other members see where I am?

They see your city. Covenant never shares your exact position, and a meeting place you share in a conversation is only the words you type.

How do I get a copy of my data?

Settings › Data & privacy › Request my data. We email you a private link, usually within 48 hours.

How do I delete my account?

Settings › Data & privacy › Delete my account. It removes your profile, matches and conversations, and cannot be undone. Cancel your subscription first.

I want to report something serious

Use the report flow in the app so our safety team gets the conversation with it, then write to support@apsoluts.com if you would like to speak to someone. If you are in immediate danger, contact your local emergency services first.