Contact us
Email support@apsoluts.com and we will respond within a few business days. Including your device type (iPhone/Android) and a short description of the problem helps us help you faster.
Subscriptions & billing
- Manage or cancel — iOS: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions. Cancelling stops future renewals; access continues to the end of the paid period.
- Restore purchases — open the app's paywall or profile screen and choose Restore. Purchases are tied to the Apple/Google account used to buy them.
- Refunds — processed by Apple or Google under their respective policies; contact them directly or reach out to us for guidance.
Free tier
The free tier includes 3 new product lookups per day. Products you have already looked up stay available in your diary, history, and favorites without limit. The counter resets every day at local midnight.
Your data
- No account, no sign-in — FoodIntel works entirely without accounts. There is nothing to register, sign in to, or delete from a user database.
- Your diary and profiles — stored only on your device and deleted when you uninstall the app.
- Delete your trial record — the only server-side data tied to you is an opaque device ID used to enforce one free trial per device. Email us at support@apsoluts.com and we will delete it.
Product information
Product data comes from Open Food Facts, a community-maintained open database. If a product is missing or incorrect, it can be improved directly at openfoodfacts.org, and the change will flow into the app.
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